§1. General Provisions
The online store bonjourcherie.pl is owned by Emitrust Corporation Sp. z o.o., located at 2/14 Mariana Pisarka Street, Warsaw, postal code 03-984, NIP 1132934183, REGON 366800033, KRS 0000668761. The share capital amounts to PLN 20,000.
These Terms and Conditions define the rules for the sale of products offered by the online store bonjourcherie.pl.
Sales are conducted via the internet in the form of a distance contract between the customer, hereinafter referred to as the Client, and the online store bonjourcherie.pl, hereinafter referred to as the Store.
In terms of electronic services, the Terms and Conditions are the regulations referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws 2013, item 1422, as amended).
The condition for placing an order in the Store is that the Client reviews and accepts the Terms and Conditions and the Privacy Policy during the ordering process.
All products offered in the Store are brand new and free from defects.
The product images presented in the Store may slightly differ from the actual appearance.
All products offered in the Store are manufactured in Poland and covered by the manufacturer’s warranty.
The Store is liable to the Client for defects in the goods purchased by the Client, to the extent specified by the Civil Code. The Store is responsible to the Client if the sold goods have a physical or legal defect (warranty), where a physical defect is the non-conformity of the delivered products with the contract. The Store is not liable to the Client for defects in the goods that the Client was aware of at the time of concluding the contract. The Client has the right to submit a complaint within two years from the date the goods were issued by the Store.
The prices applicable in the Store include VAT and are gross retail prices expressed in Polish zlotys.
Contact with the Store is possible by phone at +48 662 709 284 between 8:30 AM and 5:00 PM from Monday to Friday, and via email at [email protected]. The cost of the call depends on the pricing of the operator used by the Client.
§2. Sales Conditions
Purchases can be made by an adult registered in the store, or by an unregistered person who provides the necessary information for the order (name, phone, email, street, postal code, city) once in the order form.
If false, incomplete, or incorrect data is provided, the Store will attempt to contact the Client to complete or correct the data. If contact is not possible, the Store may withdraw from the sales contract.
Account registration in the Store involves providing the Client’s email address and password in the registration form, as well as the data mentioned in section 1. Registration requires acceptance of the Terms and Conditions and Privacy Policy, and consent to the processing of personal data.
As a result of the registration, the Client receives a free individual account enabling them to place orders in the Store. The Store allows the account to be deleted at any time after a written request by the Client. The Store may temporarily suspend access to the account or terminate the Client’s account access. The notice period for access termination is 14 days, starting from the day the Client is informed in writing (including by electronic means). Termination occurs if the account is used contrary to the Terms and Conditions or for purposes other than intended.
An order with a payment obligation is accepted for processing after confirmation by email sent by the Store to the Client. In case of an error in the content of the order confirmation with a payment obligation, the Client should contact the Store immediately.
The Store may also contact the Client to confirm the order by phone.
Preparation of goods for shipment occurs after:
For orders with payment upon delivery – email confirmation of the order by the Client in response to the Store’s email. If the Store cannot contact the Buyer or does not receive email confirmation of the purchase within 5 days, the transaction will be canceled.
For orders with payment by bank transfer – after the funds are credited to the Store’s bank account.
The payment deadline is 5 days. If payment is not made within this time, the order will be canceled.
The order will be fulfilled provided that the goods are available in the warehouse. If the ordered goods are unavailable, the store will contact the Client, who will decide on how to fulfill the order (partial fulfillment, extended waiting time, cancellation of the entire order). If the product is not available in the warehouse, and the Client wishes to add it to the order, they can obtain information about its availability by providing their email address and adding the product to the wish list. The Store will send the Client a message to the provided email address with information about which goods are available and when.
Promotional and clearance sales are limited to a certain number of items, and orders are processed according to the order of confirmed orders until stocks are exhausted.
For each order, when all the goods ordered by the client are assembled and ready for shipment, a receipt or VAT invoice is issued. Placing an order is equivalent to authorizing the online store to issue an invoice without the need to obtain the Client’s signature.
The Client may modify the order or withdraw it until the shipment is sent. Changes or withdrawal are possible by contacting the Store.
The order processing time, from the moment the payment for the order is credited to the company’s account, is from 7 to 10 business days. If the deadline cannot be met, the Client will be informed about the extended processing time by email or phone.
The order processing time should be added to the estimated delivery time.
§3. Prices and Payment Methods
The price listed for each product is binding when the order is placed by the Client.
Product prices do not include shipping costs. The Client covers the delivery cost of the goods.
The Client may choose one of the following payment methods for the ordered goods:
Bank transfer – the client makes a transfer covering the product price and delivery cost to the Store’s bank account number 87 1140 2004 0000 3102 7678 5726. The transfer title should include the order number and the client’s name.
International bank transfer – the client makes a transfer covering the product price and delivery cost to the Store’s bank account number IBAN: 24 1140 2004 0000 3412 0673 2988, BIC/SWIFT code BREXPLPWMBK. The transfer title should include the order number and the client’s name.
Payment via PayU – the funds recorded on the Client’s Settlement Account are transferred directly to the Emitrust Corporation Sp.z o.o. account.
Cash on delivery – the amount due for the goods is collected by the courier or postman, subject to section 4.
Personal pickup of ordered goods is possible after contacting the Store at +48 662 709 284 between 8:30 AM and 5:00 PM from Monday to Friday or via email at [email protected].
Delivery outside Poland is possible after the Client contacts the Store. The client will be informed about the transport costs by email to the provided address.
§4. Delivery
All shipments are insured. The cost of insurance is covered by Emitrust Corporation Sp. z o.o.
The Client will be informed of the tracking number and the total cash on delivery cost. This information will be sent by email or phone.
The average order processing time is 7-10 business days, unless the product information states otherwise. This is the time that elapses from placing the order to sending the ordered goods from the store. In special cases and individual orders, this time may be extended, which the client will be informed about individually.
The time to receive the shipment consists of the maximum order processing time and the estimated delivery time.
Shipment of purchased goods is possible via courier company, according to the delivery times specified by the carriers. The standard delivery time is 1-3 business days.
Return of undelivered parcels. For orders sent via courier, the Client must contact the Store if the package is not delivered within 2 business days from the dispatch date. If the client fails to do so, and the package is returned to the Store, they will be charged for the shipping costs.
Refusal to accept the package. In the case of an unjustified refusal to accept an ordered and undamaged shipment by the Client, the ordered goods return to the Store, and the Client will be charged for the shipping costs.
The client is obliged to check the condition of the shipment upon receipt from the courier. Any complaints regarding the shipment will only be considered if a damage report is drawn up.
The package is sealed exclusively with original Bonjourcherie tape. Please carefully check the package to ensure the tape has not been broken, re-glued, cut, or resealed with another tape, and that there are no visible damages (holes, dents). In case of any doubts, please draw up a report with the courier. If the courier refuses to draw up a report, please do not accept the shipment. The report should include information that the package was damaged, how it was damaged, and details about the contents of the shipment.
It is possible to ship via a courier/postal company suggested by the client, according to the pricing in force at that company.
DPD
up to 30 kg PLN 24.99
InPost Paczkomaty
up to 25 kg PLN 19.99
Personal pickup at the company’s headquarters
Bonjour Cherie
Minerska Street 3
04-506 Warsaw
§5. Returns
The Client has the right to withdraw from the purchased goods in the Store without giving any reason within 14 days from the date of receipt of the shipment.
Only goods that are unused, clean, complete, odorless, and in their original packaging with the original tags can be returned.
The Client must return the purchased goods in the same condition as they were received, along with a written statement of withdrawal from the purchase contract.
The store does not accept packages sent by the Client to the store with cash on delivery. Refunds for the purchased goods are made by the Store within 14 days from the date of receipt of the Client’s withdrawal from the purchase contract. The money is refunded to the Client’s bank account.
The Client covers the costs of returning the goods.
The Store reserves the right to refuse to accept the goods returned by the Client if the goods show signs of use, are incomplete, have a smell, or are damaged.
The returned goods should be securely packaged and sent to the address of the Store:
Emitrust Corporation Sp.z o.o.
Minerska Street 3
04-506 Warsaw
Poland
§6. Complaints
The Store is liable to the Client for defects in the goods purchased by the Client, to the extent specified by the Civil Code.
Complaints regarding damage to goods caused during delivery will only be considered based on a report drawn up with the courier upon receipt of the goods. Please inform the Store of any identified defects and delivery damages immediately, by phone at +48 662 709 284 or by email at [email protected].
In the case of returns or complaints, the Client should fill out a complaint form and return the purchased goods to the Store at their own expense. The Store does not accept returns and complaints via cash on delivery.
The complaint form should contain a description of the product’s defect and the Client’s request (exchange, refund, repair).
If the Store considers the complaint justified, it will repair the product, replace it with a new one, or, if it is impossible to replace it with a new one, refund the purchase price.
Complaints related to discrepancies between the ordered goods and the order confirmation should be reported within 7 days from the date of receipt of the shipment.
The Store undertakes to review the complaint within 14 days from the date of receipt of the returned goods. The Client will be informed about the results of the complaint procedure by phone or email.